Refunds and cancellation

Visits that have been done, and parts that have been fitted and used, are not refunded, because the service was given.

• Cancel or move a booked visit in the app before your Expert has set out, and it costs you nothing. The visit stays available in your plan.
• If your Expert is already on the way or has reached your door, a visit charge may apply, as shown in the app when you book.
• If we miss a visit, arrive late without telling you, or the work is not done to standard, we will do it again at no charge. If we cannot, you get the value of that visit back.

• Credits you bought are refundable on the same terms as a plan: in full within 7 days if you have not used any, otherwise for the unused, unexpired part.
• Credits that have expired are not refunded. Each credit’s expiry date is shown in your wallet when you buy it.
• Free or promotional credits have no cash value and cannot be refunded.
• If you cancel, any referral reward linked to that purchase may be withdrawn.

If a part we fitted is faulty, tell us and we will replace it or refund it. We do not refund a part that failed because the machine was misused or tampered with, or that you approved and that worked as it should.

• We refund to the same card, UPI id, wallet or bank account you paid from. We cannot refund to a different account.
• Refunds are made by us through Razorpay. Plans are not bought through the Apple App Store or Google Play, so their refund buttons do not apply; ask us.
• We start the refund as soon as we approve it. It reaches you in 5 to 7 working days; some banks take a little longer.
• We send you a message when the refund is started, with its reference.

If money left your account but the plan or visit did not show up, do not pay again. Banks normally return a failed payment on their own in 5 to 7 working days. If it has not come back by then, or you were charged twice, write to support@bluedrop.in with the payment reference and we will refund it.

Use “Help” in the app, or write to support@bluedrop.in. Give the plan or visit and, if you have it, the payment reference. We reply within 48 hours.

If we do not agree, we tell you why. You can then write to our Grievance Officer at hello@bluedrop.in; we resolve complaints within 30 days. Your rights under the Consumer Protection Act, 2019 are not affected. Closing your account is covered in Delete your account.