# Delete your account

- Source: https://www.bluedrop.in/delete-account
- Version: 1.0, in force from 1 October 2026 (2026-10-01)
- Published by: bluedrop.in, run by UTKAL SERVICES

> How to delete your bluedrop.in account and personal data, what is removed, what we must keep by law, and how long it takes.

You can ask us to delete your account and the personal data in it at any time. Write to hello@bluedrop.in from the email you use to sign in. We confirm it is you, then finish within 30 days.

A few records, such as payments, we must keep by law. Everything else goes, and the page below says exactly what.

## 1. How to ask

- Send an email to hello@bluedrop.in from the address you sign in to bluedrop.in with (the Google account). The subject “Delete my bluedrop.in account” is enough. Say if you are a customer or a BlueDrop partner.
- We reply within 48 hours. If we are not sure the request is from you, for example it comes from a different address, we ask a question only the account holder could answer, such as the registered phone number or the serial number of a machine.
- We delete your data, stop all messages to you, and tell you by email when it is done. This takes no more than 30 days. If there is something we cannot delete, we say what it is and why.

Email a deletion request

You do not need to give a reason. If you have a problem with the service, tell support@bluedrop.in first, because we may be able to fix it rather than lose you.

## 2. Before you go

- Any plan, visit or credit that is still open ends with your account. Use them first, or ask for a refund under the refund policy; we will not refund after the account is gone.
- If you have referral rewards or partner earnings waiting, they are paid out first, as the rules allow.
- If you are selling or giving away your machine, ask us to transfer it to the new owner first (write to support@bluedrop.in), so its record is kept clean.
- Deleting is permanent. You can create a new account later, but your history and credits do not come back.
- Uninstalling the app, or deleting it from the App Store or Google Play, does not delete your account. Cancelling a subscription in a store does not either; the plan is paid to us, not the store.

## 3. What we delete

Within 30 days of a verified request we delete or irreversibly anonymise:

- your name, email address, phone number, profile photo and sign-in link;
- your saved addresses, PIN codes and location coordinates;
- your notification and language settings, your WhatsApp opt-in, and your device’s push-notification token;
- invoice copies, machine photos and any photos taken during your visits;
- your name and details on your machines’ records. The machine’s own service history stays with the machine, but no longer says who you are;
- for partners: your photo, vehicle and qualification details, and any identity copy still held (see below).

## 4. What we must keep, and for how long

The law, or a dispute that is still open, means we cannot delete everything. Anything we keep is used only for the reason given and kept no longer than that reason lasts.

| What | Why | How long |
| --- | --- | --- |
| Payments, receipts, invoices and credit ledger | Tax and company law | Up to 8 years |
| Partner earnings, payouts and PAN | Income-tax rules and tax deducted at source | Up to 8 years |
| Open complaints and disputes, and the audit log of changes | To settle the matter and answer any legal claim | Until closed plus the limitation period, normally up to 3 years |
| Anything covered by a legal claim, court or authority order, or investigation | We may not delete evidence while it is in force | Until it ends, then deleted |
| Payment records held by Razorpay | Banking and anti-fraud rules apply to Razorpay itself. We ask it only for what we are allowed to ask | As Razorpay’s own policy and the law say |
| Message logs (what we sent you and whether it was delivered) | Proof that a notice was sent | Up to 12 months |
| A note that an account was closed for abuse or fraud | To stop the same person returning to do harm | As long as the risk remains |
| Partner Aadhaar | Identity verification, then nothing more | The copy is deleted 7 days after verification, whether or not you ask. Only the last 4 digits are kept; the rest is scrambled for good. |
| Backups | Disaster recovery | Overwritten on a rolling schedule, normally within 35 days. Deleted data is not restored to the live service. |

## 5. You can also delete only some of your data

You do not have to close your account. You can ask us to remove a saved address, a photo or an invoice copy, or to correct something that is wrong, by writing to hello@bluedrop.in. Many of these you can change yourself in the app under your profile.

## 6. From the app

Signed in, open You, then “Help & support”, and write to us there. It is the same request as the email above, and there is no fee and no form to fill in.

## 7. If something goes wrong

If we have not acknowledged your request in 48 hours, or have not finished in 30 days, write to our Grievance Officer at hello@bluedrop.in. You can also complain to the Data Protection Board of India. See the Privacy policy for all your rights.

## Version history

This page is version 1.0. Every version is kept on file; write to hello@bluedrop.in for an earlier one.

- **Version 1.0**, in force from 1 October 2026: First published

## Contact

- Help with a visit or plan: support@bluedrop.in
- Legal, privacy and your data: hello@bluedrop.in
- Grievance Officer: Bandana Senapati, hello@bluedrop.in
- Registered office: UTKAL SERVICES, Third Floor, Shop No - 302(B), Hetel Pal Heights, Shopping Arcade, Plot No - J/7, Nandan Kanan Road, Jayadev Vihar, Bhubaneswar, Khordha, Odisha 751013